I went BACK to the concierge, and security which did not assist and it took us 25 mins to get our car, he took a picture of the drivers license with his celphone before he would give us the keys, I think its worth mentioning we are African Americans and there were very few there and I believe that played a major roll in how we were treated. He continued to ask for license and registration even after we told him we did not have registration because it was a rental car. We left out around 6am we used valet our entire stay, upon checking out we were asked for license and registration?, We left the ticket in the car and we had not had an issue for 3 days prior and we had a set code they requested upon the first drop off so that should not have been an issue. Someone set their trash outside there door and it was their all day, our Tv did not work, and we were treated horribly on the last day, upon checking out Monday morning 5/8/23 I was told if, 'I had that many issues, I would never come back' by the only present concierge.

I leave with a very bad taste of the place and have to go 40 minutes from there to my hotel to get the passport and come back to get my money.I went on a girl's trip with 4 other friends, my room was not cleaned the entire weekend, 2 of the other rooms were but they were in executive suites. He kicked us out of the casino so we were outside waiting for our Uber driver and 5 policeman came intimidating us asking if everything was fine and what where we doing there. I came on Thursday to the casino, played and lost money, I’m 26 years old and they asked for my Mexican driver license to create a player card since we were losing a lot of money, we said we didn’t want it so we continued to play, Friday night I return and won some money, they didn’t want to pay me because I didn’t have my passport, I showed them my drivers license and they didn’t want to pay either, the manager was rude with me and my friends telling us to leave, we tried to explain him that one day before we lost much more money and even they tried to make a players card and we didn’t want it, the manager was very rude with us and said he didn’t care that he needed the passport, he told us we had to leave so I asked my money from the day before back, if I wasn’t able to collect my money, I shouldn’t be able to lose one day before as well.

The commerce casino lax